Wholesale Orders & Delivery Policy

Last updated: April 30, 2026

At TILLY, we work on a wholesale-only basis with distributors, restaurants, hotels, and shops. This policy explains our terms for ordering, delivery, and replacement.

1. How to Order from Tilly

1. Contact us via WhatsApp +20 155 141 1117 or phone +20 155 045 5045.
2. Send your list of products and required quantities.
3. A custom wholesale quote will be sent.
4. Upon approval, we agree on delivery date and payment.

2. Inspection at Delivery

• Verify packaging integrity (no tears).
• Confirm quantities and products match the agreement.
• Ensure products are frozen and within cold chain.
• Check production and expiration dates.

3. Replacement & Returns

Replacement or returns are accepted immediately at delivery only, in cases of:

• Wrong product delivered.
• Damaged, expired, or open-package product.
• Manufacturing defect.
• Quantity mismatch.

We commit to immediate replacement or full refund as per agreement.

4. Returns Not Accepted

• Products signed for at delivery without objection.
• Products that left the cold chain after delivery.
• Opened or partially used products.
• Custom orders with special specifications.

5. Delivery Areas

We deliver to all Egyptian governorates. Shipping fees and delivery times vary by location and order size — these are determined within the price quote.

6. Payment Terms

• Cash on delivery (for regular orders).
• Bank transfer.
• Electronic wallet / InstaPay.
• Deferred terms for long-term clients (by prior agreement).

7. Contact Us